Electronic Systems, Inc.

  • IT Service Team Lead

    Job Locations US-Virginia Beach
    # of Openings
    1
    Category
    Service
    Type
    Regular Full-Time
  • Overview

    At ESI we are committed to providing exceptional customer experiences every time.  This position will be responsible for installation of devices at customer locations, and profile migration/data backups of customer information. The Team Leader is required to identify, rectify and communicate effectively any issues the customer may have as it relates to customer satisfaction. This position is IT Team Leader position. If you meet the qualifications of this position and are hired, ESI will pay for additional relevant certifications throughout your career with us. Travel is required and your mileage will be reimbursed.     

     

    TECHNICAL SKILLS

     

    • Lead 7+ employees, providing support, training, & assistance on-site
    • Provide input on process and procedures both current and future to ensure efficiencies
    • Install Computers, Laptops, Monitors, Scanners, & Printers directly to End-Users
    • Accurately document inventory for devices that are moved/installed
    • Move Computers, Laptops, Monitors, Scanners, & Printers directly for End-Users
    • Process Domain Joins & Profile Migrations/Data Backups for customers
    • Install & Configure software such as Microsoft Office with Outlook
    • Accurately and legibly fill out Work Order forms documenting work that has been performed

    Responsibilities

     

     

    PERFORMANCE SKILLS

    • Ability to obtain additional industry level certifications relevant to the position to include: ITIL, Project +, Server +, Network & Security +, Windows 10
    • Oversee implementation of projects from start to finish
    • Time management skills
    • Ability to communicate effectively
    • Prioritize work load
    • Pass a background check
    • Clean driving record preferred
    • Maintain a professional appearance at all times
    • Ability to lead a team
    • Work side-by-side with Profssional Service Engineers on joint projects

    Qualifications

     

    REQUIREMENTS

    • Possess and maintain reliable transportation
    • Meet the requirements of Electronic Systems Fleet Safety program:
    • Possess and maintain valid driver’s license
    • Provide certificate of insurance with adequate liability coverage and include statement from insurance company of their knowledge that you use your vehicle for work
    • Ability to lift 50 lbs.
    • Ability to work overtime when needed
    • Be prompt and on time to work and scheduled appointments

     

     

    EXPERIENCE

                            Required:    

    2 years of experience with Installations of Windows Devices, including migration of user data and knowledge of domain joins.

     

     

    CERTIFICATIONS

    Required:

    High School Diploma or GED, A+ Certification

     

     

     

    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

     

    Check us out at www.esi.net

     

     

    Opportunity Employer/AA Employer M/F/D/V, and maintains a drug-free workplace.  Electronic Systems is tobacco- and smoke-free workplace.

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