Electronic Systems, Inc.

  • Desktop Support Tech

    Job Locations US-VA-Virginia Beach | US-VA-Richmond | US-VA-Roanoke | US-VA
    # of Openings
    1
    Category
    Information Technology
    Type
    Contract
  • Overview

    We are proactively seeking a Desktop Support Technician for future roles within our growing IT Staffing Division. At ESI, the IT Staffing & Recruitment Team partners with our IT Clients to uncover, facilitate, and fill their staffing needs. The Desktop Technician is responsible for analyzing and resolving desktop, portable, printer, peripheral, hardware and software problems utilizing available resources.  In addition, the Desktop Technician is required to identify, rectify and communicate effectively any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position will require 25%.

    Responsibilities

    • Hardware break/fix (desktop/laptop/tablet/phone)
    • Troubleshoot and resolve tickets pertaining to PCs, hardware and software, and printers in a timely fashion.
    • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
    • Set up and configure network printing devices
    • Install and configures PCs
    • Frequently lifts, carries or otherwise moves and positions objects weighing up to 50 pounds
    • Communicate effectively with customers, coworkers, vendors and supervisors
    • Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
    • Provides support utilizing all available tools, including remote access technologies

    Qualifications

    Basic Knowledge

    • Network Hardware (basic)
    • Possess strong customer service, phone, and strong interpersonal skills
    • Extensive experience with computers, multiple operating systems (including Windows XP through Windows 10), hardware diagnostic utilities, software deployment applications and remote support applications
    • Experience with troubleshooting, diagnosing and repairing computer hardware, printers, configuration, software and operating systems.

    Required Certifications

    • Comptia A+
    • Comptia N + (preferred)

    At ESI, the IT Staffing & Recruitment Team partners with our IT clients and staffing candidates to understand their needs, goals, and make placements accordingly.

    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

    ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. 
    Electronic Systems is a tobacco- and smoke-free work environment.

     

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