Electronic Systems, Inc.

  • Printer/Copier Help Desk Technician

    Job Locations US-VA-Virginia Beach
    # of Openings
    Regular Full-Time
  • Overview

    ESI has a critical opening on our team as a Printer & Copier Help Desk Technician. You will have the responsibility for providing remote support to our customers and providing guidance to our team of Care Center agents regarding process and day-to-day activities.  With a focus on delivering exceptional customer experiences, ESI provides a strong team environment where you work with your peers and management to respond to customer needs and work to resolve issues in a timely manner.  Individuals must be of the highest integrity, enjoy solving problems, and be confident and excited about technology customers.




    • Triage incoming customer service calls and the ability to determine next steps independently
    • Remote clear customer issues  (hardware, network or software)
    • Work with peers & other departments to ensure customer tickets are closed properly and accurately
    • Project a positive and professional image through great communication skills and follow-up
    • Work with extended teams to help coordinate delivery of solutions and provide an exceptional customer experience
    • Maintain a remarkably high level of customer satisfaction qualifications 


    • 2 years call center responsibility with emphasis on Printer, Copier, Computer, Network, Electronic or equivalent trade or experience
    • Five years’ experience working with Document Technology (Printers, Scanners, Networking, etc.) and Information Technology (Networks, Email, Connectivity, etc.)
    • A+ and Net+ Certification or commitment to obtain within 180 days of hire.
    • Strong communication and customer support skills.
    • Proven ability to pay attention to detail, follow detailed processes and reporting requirements.
    • Good mechanical comprehension, interpersonal and organizational skills.
    • Knowledge of IT networks and client-server relationships
    • Ability to work well under pressure.
    • Positive, can do attitude.
    • Outstanding team member with a focus on making others around you successful


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