Electronic Systems, Inc.

  • Printer/Copier Help Desk Technician

    Job Locations US-VA-Virginia Beach
    # of Openings
    1
    Category
    Service
    Type
    Regular Full-Time
  • Overview

    ESI has a critical opening on our team as a Printer & Copier Help Desk Technician. You will have the responsibility for providing remote support to our customers and providing guidance to our team of Care Center agents regarding process and day-to-day activities.  With a focus on delivering exceptional customer experiences, ESI provides a strong team environment where you work with your peers and management to respond to customer needs and work to resolve issues in a timely manner.  Individuals must be of the highest integrity, enjoy solving problems, and be confident and excited about technology customers.

     

     

    Responsibilities

    • Triage incoming customer service calls and the ability to determine next steps independently
    • Remote clear customer issues  (hardware, network or software)
    • Work with peers & other departments to ensure customer tickets are closed properly and accurately
    • Project a positive and professional image through great communication skills and follow-up
    • Work with extended teams to help coordinate delivery of solutions and provide an exceptional customer experience
    • Maintain a remarkably high level of customer satisfaction qualifications 

    Qualifications

    • 2 years call center responsibility with emphasis on Printer, Copier, Computer, Network, Electronic or equivalent trade or experience
    • Five years’ experience working with Document Technology (Printers, Scanners, Networking, etc.) and Information Technology (Networks, Email, Connectivity, etc.)
    • A+ and Net+ Certification or commitment to obtain within 180 days of hire.
    • Strong communication and customer support skills.
    • Proven ability to pay attention to detail, follow detailed processes and reporting requirements.
    • Good mechanical comprehension, interpersonal and organizational skills.
    • Knowledge of IT networks and client-server relationships
    • Ability to work well under pressure.
    • Positive, can do attitude.
    • Outstanding team member with a focus on making others around you successful

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed