Electronic Systems, Inc.

  • Contract Billing Clerk

    Job Locations US-VA-Virginia Beach
    # of Openings
    Regular Full-Time
  • Overview


    The Contract Billing Clerk has a critical role: ensuring all of our customers are billed accurately and on time. We need an experienced and reliable individual to join our Admin team!

    A little bit about you:

    • Because this is a contracts billing role, you have 1+ year of experience in Contracts, Billing, Invoicing or other related customer service roles.
    • You’re experienced with Microsoft Office and have entry level knowledge with Excel in particular, (which is required)
    • You’re extremely reliable and punctual - due to the nature of this role, dependability is HUGE. If you’re an “on time is five minutes early” type of person, we want to talk to you!
    • Earned a high school diploma and have experience that shows commitment and results. A two year degree is prefered but not required.
    • Brownie points for experience in the Office Technology Industry (Xerox, Ricoh, Konica Minolta, Sharp, HP), as well as for e-Automate experience


     While every day is different, here's what your role will entail:

    • Contract Invoicing/Auditing - Accurately bill 95% of service revenue in the billing queue by the 15th of each month.  Ensure that less than 2% of invoices are credited and rebilled due to inaccurate meter readings or estimations.
    • Collecting Meters - Ensure that less than 7% of meters are estimated.  Make 3 to 4 attempts to reach each customer for a meter reading, using at least 2 different contact methods.
    • Resolving Customer Challenges - Proactively engage customers with missing or estimated meters to determine root causes, and take action that results in a tangible, positive resolution.  Respond to customers within two hours or less.
    • Contributing to the Team - Establish yourself as a Trusted Adviser to external customers and the internal sales and admin teams.  


    We're Electronic Systems, a Xerox Company.  We help companies save money and time by improving how they print, scan, and manage files.  Does that sound boring?  Well, consider this: a gallon of printer ink costs the same as 387 gallons of gas, 318 cups of coffee from Starbucks, or 14 tickets to Disneyland.  Companies need help using our products and services to manage these costs.  Our hardware and software does amazing things: did you know you can now scan a document, pick one of forty languages, and you'll get a printed, translated copy in a matter of minutes?  We should also mention that we think we're a great place to work.  But don't take our word for it: The Human Rights Campaign Foundation just named us a best place to work for the 15th year.  We're one of only five companies the EPA has named a Corporate Leader.  And The Ethisphere Institute has awarded us the designation as a World's Most Ethical Company for a decade--only fourteen other companies have that honor.

    We have stellar benefits including:

    • Full medical, dental, and vision, including company contributions to a Health Savings Account
    • 401(k)
    • An amazing fitness reimbursement discount of 50% for ANY gym, as long as you go four times each month (we like to make sure you’re motivated!)
    • close-knit, fun culture, with colleagues that are active in our community.  Our employees love our great location near the shops and restaurants of Town Center, as well as Mount Trashmore for lunchtime picnics, taking a scenic walk, and meeting friends or colleagues after work

    So, should you earn a coveted spot on our Contracts Team? If you have two or more years of strong contracts or billing experience, and a passion for customer service, you may have just found your new work family!  Click apply and let's get the conversation started.


    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.


    Check us out at www.esi.net


    ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. Electronic Systems is a  tobacco- and smoke-free work place.


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