Electronic Systems, Inc.

  • Help Desk Technician

    Job Locations US-Virginia Beach
    # of Openings
    1
    Category
    Information Technology
    Type
    Temporary Full-Time
  • Overview

    ESI has a critical opening on our team as a Help Desk Technician. You will have the responsibility for providing remote support to our customers and providing guidance to our team of Care Center agents regarding process and day to day activities.  With a focus on delivering exceptional customer experiences, ESI provides a strong team environment where you work with your peers and management to respond to customer needs and work to resolve issues in a timely manner.  Individuals must be of the highest integrity, enjoy solving problems, and be confident and excited about technology customers.

    This will be a 6month internal engagement. 

    Responsibilities

    • Triage incoming customer service calls and the ability to determine next steps independently
    • Remote clear customer issues  (hardware, network or software)
    • Work with peers & other departments to ensure customer tickets are closed properly and accurately
    • Project a positive and professional image through great, communication skills and follow-up
    • Work with extended teams to help coordinate delivery of solutions and provide an exceptional customer experience
    • Maintain a remarkably high level of customer satisfaction

    Qualifications

    • 2 years call center responsibility
    • 2-year college degree with emphasis on Computer, Network, Electronic or equivalent trade or experience
    • Five years’ experience working with Document Technology (Printers, Scanners, Networking, etc.) and Information Technology (Networks, Email, Connectivity, etc.)
    • A+ and Net+ Certification or commitment to obtain within 180 days of hire.
    • Strong communication and customer support skills.
    • Proven ability to pay attention to detail, follow detailed processes and reporting requirements.
    • Good mechanical comprehension, interpersonal and organizational skills.
    • Knowledge of IT networks and client-server relationships
    • Ability to work well under pressure.
    • Positive, can do attitude.
    • Outstanding team member with focus on making others around you successful

    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

     

    ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.

     

    Electronic Systems is a tobacco- and smoke-free work environment.

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