The Applications Manager provides application support to the operation of the firm. This position responsible for evaluating, maintaining, and enhancing, and supporting software application packages in use on the network.
Provides enhancement to firm procedures through automation and customization of applications to firm's needs.
Provides task-specific suggestions and support to users in connection with facilitating departmental or positional procedures by implementing updated software applications.
Evaluates and provides recommendations regarding purchase of new software. Tests compatibility of software packages with network configuration and existing software.
Researches application issues and updates through legal IT communities, the Internet, and other information sources.
Performs continuous searches for software, support, or application advice that would enhance network or user performance.
Assists with maintenance of network.
Assists department with special projects as assigned.
Provide additional support for Help Desk calls as needed.
Advanced knowledge of and familiarity with VBA and scripting languages
Maintenance of Active Directory Account
Maintenance and creation of group policies.
Knowledge of SQL Server, including queries, SQL Server Agent jobs, database maintenance
Knowledge of Elite 3E, including Elite Design Gallery
Knowledge of Document Management System, specifically iManage
Office template and numbering packages, specifically BigHand Create and Hyperstyles
Interpersonal skills necessary to assist staff and attorneys and train users on system operations and to communicate by phone and provide information with ordinary courtesy and tact.
Ability to recognize and solve routine problems, including data entry errors, hardware failures, and policy adherence problems.