Our client, a renowned, distinctive, and established public University, is seeking to add a VoIP Team Manager to their growing team of 28,000+ employees. This FT 6 month contract to hire position will be based at our client’s campus in Charlottesville, VA.
ITS Telephony and Video Services team is responsible for providing robust and reliable communications services in support of the administrative, research and educational endeavors of the University. Each position within the group encompasses researching, testing and implementing technology to support and provision these services.
The VoIP Manager position functions as the team technical lead and architect within the group, providing functional and empirical analysis related to the planning, design, installation and implementation of the University's central Telephony and Video Services.
Relocation Assistance will not be provided for this role.
**Please no Third Parties or Agencies. Visa sponsorship is NOT available for this role.**
-Organize cross training within the team, delegate and assign tasks and responsibilities where and when necessary and appropriate, and assist team members in their professional development.
-Seek assistance from management when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems or risks arise.
-Good judgement is essential as the impact of errors can be substantial, potentially affecting the productivity of students, faculty and staff university-wide.
-As a Systems Engineering position, the VoIP Manager is responsible for technical documentation, monitoring and managing service performance, resolving complex problems, as well as anticipating and mitigating potential failures and attacks to ensure the availability and security of all components of central telephony and video service infrastructure.
-Engineers work with end users, departments and vendors to resolve capacity, hardware/software and security issues. Engineers are also required to participate in an on-call rotation which provides 24X7 coverage. Good verbal and written communication skills are essential to provide excellent customer service.
Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline and at least five years of experience. Relevant experience may be considered in lieu of a degree.
-Prior experience managing IP network application services including incident and problem management, access and entitlement provisioning, IT operations monitoring, configuration and patch management etc.
-Demonstrated high level technical expertise planning service development, diagnosing and troubleshooting outages and leading continuous service improvement development.
-Prior experience leading small to medium projects including project scope, time line, resources required, communications. etc.
-Experience working individually as well as in a team structure effectively cooperating with subordinates, peers and senior level management.
-Demonstrated supervisory experience with organizing workflows and ensuring that employees understand their duties or delegated tasks; delegating responsibility and expecting accountability and regular feedback; maintaining transparent, effective communication with subordinates, peers, and senior level management; appropriately communicating organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Required knowledge, skills, abilities:
-Demonstrated ability to communicate high level complex technical instructions to a generalist audience both verbally and in writing.
-Demonstrated high level technical expertise diagnosing and troubleshooting hardware and software failures.
-Polished customer relationship skills and strong customer focus. Ability to tailor communication style to team, stakeholder and customer needs. Functional savvy to translate high level business requirements into robust and supportable technical solutions.
-In-depth knowledge of, and experience with IP network delivered application services solutions and services.
SIP, Broadsoft Broadworks, Oracle/Acme Packet Session Border Controllers, Polycom VoIP endpoints, Audiocodes and Zhone Analog Gateways, F5 Load balancers, Cisco IOS, Fedora/CentOS Linux, Visio, MySql, DHCP/DNS SNMP, Cacti, Nagios, Solarwinds, Wireshark.
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