Electronic Systems, Inc.

  • Desktop Support Specialist

    Job Locations US-VA-Newport News
    # of Openings
    1
    Category
    Information Technology
    Type
    Contract to Permanent (Full Time)
  • Overview

    Our client, a rapidly growing producer of radiation protection products, is seeking to add a Desktop Support Technician to their IT team. This position will be a full time, 6-month contract to hire engagement offering a full benefit package (to include health, dental, and 401K). 

    The Desktop Support Technician will be responsible for analyzing and resolving desktop, portable, printer, peripheral, hardware and software problems.

    Responsibilities

    • Install and configures PCs as well as setting up new hire workstations
    • Troubleshoot and resolve tickets pertaining to PCs, hardware and software, and printers in a timely fashion.
    • Set up and configure network printing devices
    • Perform other duties as assigned by supervisor.
    • Communicate effectively with customers, coworkers, vendors and supervisors.
    • Develops expert understanding of PC hardware, software, internal software and associated technologies
    • Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
    • Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
    • Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
    • Organizes and maintains equipment inventory levels
    • Analyzes and evaluates PC hardware and software
    • Responsible for a broad set of desktop and related technologies including high-end copiers, scanners and printers
    • Frequently lifts, carries or otherwise moves and positions objects weighing up to 50 pounds
    • Provides support utilizing all available tools, including remote control technologies
    • All other duties as assigned
    • Basic Knowledge
      • Network Operating Systems
      • Server Consoles
      • Network Hardware

    Qualifications

    • Ability to lift 50 lbs.
    • Ability to stand, crouch, walk, kneel, crawl, lay, bend, and perform simple and firm grasping functions with both left and right hands for 6 hours of the day.
    • Able to maintain professional demeanor under stress
    • Possess strong customer service, phone, and strong interpersonal skills
    • At least 2 years of experience with troubleshooting, diagnosing and repairing computer hardware, printers, configuration, software and operating systems.
    • Extensive experience with computers, multiple operating systems (including Windows XP and Windows 7), hardware diagnostic utilities, software deployment applications and remote support applications.
    • Experience with a variety of printers), including troubleshooting, diagnosing and repairing

    Education: Preferred: Two / Four year college degree or degree from Vocational Institute in related field of industry.

     

    CERTIFICATIONS Required: A+

    Preferred: MCITP, Network +, Win 7, A+, MCP, HP or Dell ASP

     

     

    ESI Employee Perks:

    • Frequent company employee events to include family picnics, holiday celebrations, sporting events, and more
    • Gym membership discounts
    • Financial contributions toward fun runs and charitable run/walk events (pre-approved)
    • Paid volunteer hours to support our community
    • Access to Xerox’s benefit portal, which provides discounts for travel, electronics, theme parks, performance tickets, cell phone bills, and more
    • Access to study materials for technical certifications
    • Participate with internal promotions to benefit our local Food Bank and other community-focused organizations

    Benefits:

    • Health
    • Dental & Vision
    • 401k
    • PTO
    • Access to free counseling, legal services, childcare discounts, and more

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    Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's

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