Electronic Systems, Inc.

PT IT Support Specialist

Job Locations US-VA-Norfolk
# of Openings
Information Technology
Contract to Permanent (Part Time)


Our client is seeking a PT Support Specialist for their Norfolk, VA location. This 6 month contract to hire position will be responsible for ensuring an outstanding level of customer services by providing direct IT support to employees in their activities. As well as being responsible for engaging in proactive support and being flexible and adaptable in meeting the changing needs of the company.

The position will be Monday-Friday, 4+ hours daily.


1. Meeting established schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.
2. Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in call center issues as directed by the Help Desk Supervisor.
3. Work within the company to promote excellent customer service, effective response times and provide expert insights into general support issues. Provide a high quality of service dealing with customers.
4. Continually train on operational procedures and troubleshooting techniques. Train on new hardware and/or software applications as they are rotated into use.
5. Ensure timely and considerate customer service to end users by fielding calls and resolving technical issues.
6. Create user accounts and managing access control based on company policies.
7. Monitor queues to insure tickets are assigned promptly and resolved.
8. Respond to trends in issue reporting and assist in devising preventative solutions including Virus/Spyware/Malware detection and removal.
9. Expected to offer suggestions for any noted process improvements and assist in developing new procedures.
10. Troubleshoot and resolve hardware/software issues, make suggestions for computer upgrades, and assist with networking issues.
11. Ability to use, teach & troubleshoot computer operating systems, Office applications, Google Apps and any software or programs used by the company.
12. Other duties as may be assigned.


Excellent written and verbal communication skills.
Experience in dealing with difficult interpersonal situations regarding support issues.
Analytical thought process


At ESI, the IT Staffing & Recruitment Team partners with IT candidates to understand their career goals, to identify skill sets and interests, and to place each candidate in a position that aligns with their specific goals.


Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. 

Electronic Systems is a tobacco- and smoke-free work environment.


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