Electronic Systems, Inc.

  • Customer Service Representative

    Job Locations US-VA-Virginia Beach
    # of Openings
    Regular Full-Time
  • Overview

    Have you even been the person everyone doesn't have time for, but by time you leave they are so glad you came. As the customer service/trainer you will be responsible for the wellbeing and satisfaction of designated commercial and/or major accounts by providing communication, coordination, and value-added customer service in regards to Xerox equipment.


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     We offer an excellent benefits package which includes: 

    • Company match or reimbursement of Health Club fees
    • Initial 5 weeks of sales training, paid
    • Continuous training , on new IT solutions
    • 401 (k) Retirement Plan with match
    • Medical/Dental Insurance
    • Vacation/Holiday/Sick and Volunteer paid time off
    • Base salary + uncapped commission + car allowance.
    • Xerox employee discounts throughout the world



    • Develop strong, on-going relationship with new and current customers by establishing rapport through face-to-face visits and an open communication philosophy. Establish a schedule of visiting key customers on a regular basis.
    • Coordinate deployments, MPS assessments, quarterly reviews, etc., as directed
    • Work with other divisions to maximize and communicate cross-selling opportunities.
    • Train end-users on equipment.
    • Provide technical phone support to customers within scope of knowledge, especially with new equipment
    • Coordinate and follow up on installs, moves and relocations
    • Train appropriate account personnel on how to do business with ESI
    • Attend customer meetings as requested by customer or ESI management
    • Utilize surveys and focus groups to determine customer needs and expectations
    • Provide administrative assistance to sales reps as relates to assigned account management, including large order coordination


    • High School Diploma or equivalent required
    • Solid knowledge of copier business and various types of equipment sold by ESI preferred
    • Excellent time management, organizational, problem solving and verbal/written communications skills required
    • Ability to work with people at all levels regarding technical information; ability to work individually and as a part of a team
    • Computer proficiency in Windows environment

    ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free  and smokefree workplace.



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