Electronic Systems, Inc.

Desktop Support Specialist

US-AZ-Chandler
# of Openings
2
Category
Information Technology
Type
Regular Full-Time

Overview

The Desktop Support Specialist’s primary function is to deliver hardware and software services including but not limited to installation, configuration and troubleshooting desktop technologies. They will be responsible for providing expert resolution to tickets that are escalated from the Support Center. The Desktop Support Specialist will also execute a daily caseload as assigned by the Desktop Support Manager and provide updated ticket information pertaining to status and/or case resolution information ensuring total customer satisfaction prior to case closure.

Responsibilities

  • Installs and configures all new PCs and laptops
  • Performs hardware and software break / fix work including, but not limited to, upgrades
  • Develops expert understanding of PC hardware, software, internal software and associated technologies
  • Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
  • Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
  • Monitoring the infrastructure to identify/resolve issues
  • Responding to escalated end-user issues
  • Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
  • Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
  • Moves employee equipment
  • Organizes and maintains equipment inventory levels
  • Analyzes and evaluates PC hardware and software
  • Responsible for a broad set of desktop and related technologies including high-end copiers, scanners and printers
  • Assists with purchase order activity
  • Frequently lifts, carries or otherwise moves and positions objects weighing up to 50 pounds
  • Provides support utilizing all available tools, including remote control technologies
  • Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
  • Understudies one or more infrastructure technology disciplines
  • Grasps concepts and develops skill-set
  • Applies learning on a supervised basis
  • All other duties as assigned

Qualifications

  • Associate’s Degree
  • 2-3 years of technical work experience
  • Experience on a Windows 7, Windows 8 and Mac OS X environment
  • Experience with Office 2010 and above
  • Experience with multiple hardware platforms
  • Experience with iOS and Android mobile platforms
  • Certifications a plus (A+ or other)

 

At ESI, the IT Staffing & Recruitment Team partners with IT candidates to understand their career goals, to identify skill sets and interests, and to place each candidate in a position that aligns with their specific goals.
---------------------------------------------------------------------------------------------------------------------
Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

 

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.

 

Electronic Systems is a tobacco- and smoke-free work environment.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed