Electronic Systems, Inc.

Desktop Service Technician L2

US-VA-Richmond
# of Openings
6
Category
Service
Type
Regular Full-Time

Overview

Are you ready join an organization as the first line support for customers.   At ESI we are committed to providing exceptional customer experiences every time   We have an entry level position responsible for analyzing and resolving desktop hardware and software problems utilizing available resources. In addition is required to identify, rectify and communicate effectively any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is in the ESI Configuration Center.

Responsibilities

 

TECHNICAL SKILLS

Without Supervision, must be able to:

 

  • Troubleshoot a variety of computer issues
  • Accurately diagnose and repair computers to working condition for our customers
  • Accurately record repairs and close tickets
  • Accurately provide troubleshooting notes to show diagnostic steps
  • Label and cleaning computers as needed
  • Accurately and legibly fill out repair tickets

 

 

PERFORMANCE SKILLS

  • Excellent time management skills
  • Be able to change priorities
  • Maintain a clean workstation
  • Be able to prioritize multiple tasks
  • Ability to pass a background check
  • Clean driving record preferred
  • Other duties as assigned
  • Maintain a professional appearance at all times
  • Ability to work as team in a professional environment

 

REQUIREMENTS

  • Possess and maintain reliable transportation
  • Meet the requirements of Electronic Systems Fleet Safety program:
  • Possess and maintain valid driver’s license
  • Provide certificate of insurance with adequate liability coverage and include statement from insurance company of their knowledge that you use your vehicle for work
  • Possess and maintain valid drivers license
  • Ability to lift 50 lbs.
  • Be prompt and on time to work and scheduled appointments

 

Qualifications

EXPERIENCE

 

Required:    

At least 1 year of experience with troubleshooting, diagnosing and repairing computer hardware, printers, configuration, software and operating systems.Required:

 

Preferred:       

Two or more years’ experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems.

 

CERTIFICATIONS

Required

High School Diploma or GED, A+ Certification

 

Preferred:  

                       A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP

 

KNOWLEDGE

Working knowledge with respect to:

 

  • Computers, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic Utilities
  • Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)
  • OEM Warranty Procedures – all manufacturers serviced by ESI
  • Appropriate OEM Resources (i.e. manuals, resource CD’s, Internet, etc.)

 

Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

 

 

 Check us out at www.esi.net

 

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. 

 

Electronic Systems is a tobacco- and smoke-free work environment.

 

 

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