Electronic Systems, Inc.

Desktop Service Technician

US-VA-Richmond
# of Openings
1
Category
Service
Type
Regular Full-Time

Overview

Are you looking for an exciting career in technology, were you can use and gain tecnical skills.  We have an entry level position responsible for analyzing and resolving desktop hardware and software problems utilizing available resources. In addition is required to identify, rectify and communicate effectively any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is in the ESI Configuration Center.

 

Responsibilities

KNOWLEDGE

Working knowledge with respect to:

 

  • Computers, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic Utilities
  • Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)
  • OEM Warranty Procedures – all manufacturers serviced by ESI
  • Appropriate OEM Resources (i.e. manuals, resource CD’s, Internet, etc.) 
  •  


TECHNICAL SKILLS

Without Supervision, must be able to:

 

  • Troubleshoot a variety of computer issues
  • Accurately diagnose and repair computers to working condition for our customers
  • Accurately record repairs and close tickets
  • Accurately provide troubleshooting notes to show diagnostic steps
  • Label and cleaning computers as needed
  • Accurately and legibly fill out repair tickets

 

 

PERFORMANCE SKILLS

  • Excellent time management skills
  • Be able to change priorities
  • Maintain a clean workstation
  • Be able to prioritize multiple tasks
  • Ability to pass a background check
  • Clean driving record preferred
  • Other duties as assigned
  • Maintain a professional appearance at all times
  • Ability to work as team in a professional environment

Qualifications

  • Possess and maintain reliable transportation
  • Possess and maintain valid drivers license
  • Ability to lift 50 lbs.
  • Be prompt and on time to work and scheduled appointments
  • Able to maintain professional demeanor under stress
  • Possess strong interpersonal skills
  • Posses strong customer service skills
  • Possess strong phone skills
  • Provide updates of service calls upon completion or incompletion of each call to the call support center

 

 

MVP EMPLOYEE BEHAVIORS

 

HEADSET

  • Criticizes privately / compliments publicly.
  • Exhibits appropriate degree of humility.
  • Supports teamwork by helping others.
  •  

ADAPTABILITY

  • Actively seeks better ways.
  • Learns quickly.
  • Supports others in their attempts to deal with change.
  •  

SELF SUFFICIENCY

  • Attempts to solve problems before seeking help.
  • Proactively grows skills and knowledge.
  • Displays initiative.
  •  

JOB EFFECTIVENESS

  • Develops network of resources.
  • Avoids procrastination.
  • Attentive to details / highly organized.
  • Highly developed job related skills. 

Management reserves the right to change this job description at any time with or without notice.

 

 

Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

 

Check us out at www.esi.net

 

ESI is an Equal Opportunity Employer and maintains a drug-free workplace.  Electronic Systems is becoming tobacco- and smoke-free as of January 1, 2015.

 

 

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