Electronic Systems, Inc.

vCIO Team Member

US-Virginia Beach
# of Openings
1
Category
Information Technology
Type
Regular Full-Time

Overview

This position is responsible for providing technology consulting services for Managed IT Services clients. Client consulting will focus on identifying business risk, defining long term IT initiatives & developing a technology budget. The vCIO will act as the central point of contact for maintaining the business relationship. The role is a secondary point of escalation for issues and client concerns. The vCIO is not an account manager, but is responsible for generating non-recurring revenue, agreement renewals & increasing year over year monthly recurring revenue. The vCIO is expected to manage a book of business that consists of 45-64 named or territory accounts up to 100K of monthly recurring revenue.

 

The vCIO is responsible for transitioning the approved strategy & budget to the account manager for action, as well as updating the IT Strategy, & Documentation upon successful implementation. The account manager/inside sales will be responsible for developing sales quotes & customer follow up. The vCIO is also accountable for Solutions Architect & Account Manager collaboration to ensure best practice standards, and desired long term IT initiatives.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities

  • Activities
    • Regular planning meetings with assigned accounts. Regularity depends on account size and complexity (bi-weekly, monthly, quarterly, or semi-annually)
    • All activities recorded in vCIO playbook.
      • Unique client touches, escalated issues, # of client meetings, tech summaries, budgets completed, and proposals completed.
    • Regular meetings with Network Admin team to review technology alignment
  • Client Business Impact
  • Assess the business impact of the Technical Alignment prepared by the Network Admin team
  • Understand the client's business
  • Prepare recommendations based on technical alignment and identify how misalignments may affect the client’s business
    • Recommendations could include:
      • Projects to implement new technology
      • Simple configuration change
      • Complex configuration change requiring a project
      • Change in how they utilize technology
  • Translate technical conversation into a business conversation 
  • Client Strategy
    • vCIO is responsible for the long term technology strategy for the client
    • vCIO must present this strategy in clear business terms
    • Create a Technology Summary
      • Priority
      • Business Impact
      • Why is this important?
      • Recommendation
      • Summary of lower priority items
      • Utilize the Technology Summary Template
  • The vCIO must show the client the impact of their technology decisions

Qualifications

 

  • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
  • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
  • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Skills & Abilities

Education:             Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT or related technical field.

 

Experience:           10+ years real world business experience working with clients on IT related matters

 

Computer Skills:   Familiarity and understanding for key technology solutions. Mainly Microsoft Windows platforms, firewall/security technology, virtualization technologies, switching/routing technologies

 

 

Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

 

Check us out at www.esi.net

 

Opportunity Employer/AA Employer M/F/D/V, and maintains a drug-free workplace.  Electronic Systems is a tobacco and smoke free workplace.

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