Electronic Systems, Inc.

Network Administrator

US-VA-Virginia Beach
# of Openings
1
Category
Engineering
Type
Regular Full-Time

Overview

This position will manage the network and server infrastructure of managed services customers. The Network Admin is the primary contact for the customer and insures that service delivery aligns with company standards. This individual will have an in-depth knowledge of the customer with the desired goal of reducing the amount of reactive support required for the client. Customer retention is a primary objective of the Network Admin.

 

 

Reasonable Accommodations Statement

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities

 

  • Develop and maintain knowledge of client networks
    • Develop and maintain ESI “runbook” of documentation
    • Hardware and software inventories
    • Review and update thresholds and monitoring in N-Central
    • Basic understanding of Line of Business (LOB) applications and associated vendors
  • Perform regular onsite proactive services
    • Check server/network health
    • Monitor tools/application health
    • Check logs & maintains backups
    • Perform restoration tests
    • Provide technical support & user issues
    • Develop relationship with client
    • Simple implementation of new technology
  • Implement ESI "Company Way"
    • Implements & helps define best practices
    • Administration checklist
    • Verification of remote services
    • Develops best practices spreadsheet
    • Works with vCIO to assess and minimize business risk
    • Evaluate and recommend new software, hardware, or upgrades
  • Insures client satisfaction
    • Is the client happy?
    • Is technology functioning properly?
    • Coordinates with vCIO to implement technology to meet business goals
  • Ticket Escalation
    • Escalation point for incidents from Support Des
    • Perform root-cause analysis
    • Special projects and tasks as assigned.

Qualifications

 

  • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
  • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations.
  • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Team Builder - Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Skills & Abilities

 

Education:      Associate's Degree (two year college or technical school) Required, Field of Study: IT or related technical field

 

Bachelor's Degree (four year college or technical school) Preferred, Field of Study: IT or related technical field

 

Experience:           5 plus years of experience in network / IT systems and troubleshooting steps.

 

Computer Skills:   Extensive proficiency with information technology regarding both hardware and software. In depth knowledge of Microsoft server and desktop operating systems, specifically Server 2008 and 2012 and Windows 7 and 8.   In depth knowledge various network components firewalls, switches, and routers (Cisco, Meraki, SonicWall, WatchGuard, and Brocade).   In depth knowledge of server virtualization technologies, specifically VMware vSphere and Microsoft Hyper-V.

 

Certifications & Licenses: IT industry certification are preferred, specifically Microsoft and Cisco. 

 

Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

 

Check us out at www.esi.net

 

Opportunity Employer/AA Employer M/F/D/V, and maintains a drug-free workplace.  Electronic Systems is a tobacco and smoke-free work place.

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