Electronic Systems, Inc.

IT Support Analyst I

US-VA-Virginia Beach
# of Openings
Information Technology


Our client, a large loan serving organization, is expanding their Help Desk team in Virginia Beach. The IT Support Analyst I is a full time, contact position offering a full benefit package (to include health, dental, 401K). 

This position is primarily responsible for assisting staff and client’s by responding to HelpDesk inquires pertaining to our loan servicing applications and associated software (phone, email, fax, chat).


  • Provides on-going phone remote support for computer hardware problems, software issues and connectivity issues
  • Participates in technology projects and implementation
  • Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware
  • Responsible for managing the Help Desk ticketing system, and generating reports
  • Responsible for updating company directory information in IT systems ( Phone/Email )
  • Works independently or as a team member on new applications, processes or projects
  • Provide the best possible support for customers to reduce end user downtime


  • A+ Certification / Fluent in Microsoft Office suits
  • Associates degree with additional one year of experience in computer science, information technology, or equivalent experience preferred
  • Ability to analyze and document system requirements of all departments within the company
  • Training skills to educate and encourage users of systems in the acceptance and promotion of system use
  • Capability for immediate self-education in use of new systems, software applications, and programming languages
  • Basic understanding of Citrix environments
  • Basic understanding of Active Directory
  • Basic understanding of VOIP systems
  • Working knowledge of microcomputer hardware and software, programming languages, and interfacing between the programs and systems
  • A working knowledge of home networking, high-speed access, VPN support and wireless routers
  • Strong customer service skills and technical phone support experience
  • Knowledge of mobile technologies such as mobile broadband cards, blackberry handhelds, and Apple mobile devices


  • Frequent company employee events to include family picnics, holiday celebrations, sporting events, and more
  • Gym membership discounts
  • Financial contributions toward fun runs and charitable run/walk events
  • Paid volunteer hours to support our community
  • Access to Xerox’s benefit portal, which provides discounts for travel, electronics, theme parks, performance tickets, cell phone bills, and more
  • Access to study materials for technical certifications
  • Participate with internal promotions to benefit our local Food Bank and other community-focused organizations


  • Health
  • Dental
  • 401k
  • PTO
  • Access to free counseling, legal services, childcare discounts, and more

At ESI, the IT Staffing & Recruitment Team partners with IT candidates to understand their career goals, to identify skill sets and interests, and to place each candidate in a position that aligns with their specific goals.


Electronic Systems, Inc. is a premier supplier and service provider of comprehensive office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you build more than a career, you can build a future.

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace. 

Electronic Systems is a tobacco- and smoke-free work environment.


**Please no Third Parties or Agencies.  Visa sponsorship is NOT available for this role.**


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