Electronic Systems, Inc.

Customer Service Representative

US-VA-Virginia Beach
# of Openings
1
Category
Service
Type
Regular Full-Time

Overview

Have you even been the person everyone doesn't have time for, but by time you leave they are so glad you came. As the customer service/trainer you will be responsible for the wellbeing and satisfaction of designated commercial and/or major accounts by providing communication, coordination, and value-added customer service in regards to Xerox equipment.

 

training pic

 

 We offer an excellent benefits package which includes: 

  • Company match or reimbursement of Health Club fees
  • Initial 5 weeks of sales training, paid
  • Continuous training , on new IT solutions
  • 401 (k) Retirement Plan with match
  • Medical/Dental Insurance
  • Vacation/Holiday/Sick and Volunteer paid time off
  • Base salary + uncapped commission + car allowance.
  • Xerox employee discounts throughout the world

 

Responsibilities

  • Develop strong, on-going relationship with new and current customers by establishing rapport through face-to-face visits and an open communication philosophy. Establish a schedule of visiting key customers on a regular basis.
  • Coordinate deployments, MPS assessments, quarterly reviews, etc., as directed
  • Work with other divisions to maximize and communicate cross-selling opportunities.
  • Train end-users on equipment.
  • Provide technical phone support to customers within scope of knowledge, especially with new equipment
  • Coordinate and follow up on installs, moves and relocations
  • Train appropriate account personnel on how to do business with ESI
  • Attend customer meetings as requested by customer or ESI management
  • Utilize surveys and focus groups to determine customer needs and expectations
  • Provide administrative assistance to sales reps as relates to assigned account management, including large order coordination

Qualifications

  • High School Diploma or equivalent required
  • Solid knowledge of copier business and various types of equipment sold by ESI preferred
  • Excellent time management, organizational, problem solving and verbal/written communications skills required
  • Ability to work with people at all levels regarding technical information; ability to work individually and as a part of a team
  • Computer proficiency in Windows environment

ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free  and smokefree workplace.

 

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