This position is responsible for ensuring client satisfaction for ESI’s Cloud Managed Services customer. The Support Desk Engineer ensures that service delivery adheres to ESI company standards. This individual will have an in-depth knowledge of the CMS customer with a desired goal of effectively delivering exceptional support to our clients from a remote call center environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Support Desk Engineer role. The Support Desk Engineer will report to the CMS Support Desk Manager. To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.
Skills & Abilities
Education: High School Diploma or GED
Experience: 3 or more years of experience in network / IT systems and troubleshooting steps. Server and PC support skills specifically.
Computer Skills: Proficiency with information technology regarding both hardware and software. Working knowledge of Microsoft server and desktop operating systems, specifically Server 2008 and 2012 and Windows 7 and 8. Basic networking knowledge, switches, routers, firewalls, VLANs, wireless, Active Directory, Exchange, O365. In depth knowledge of server virtualization technologies, specifically VMware vSphere and Microsoft Hyper-V.
Certifications & Licenses:
IT industry certifications are preferred, specifically Microsoft and Cisco.
Electronic Systems, Inc. is a premier supplier and service provider of comprehensive information and office technology. We are committed to providing remarkable innovative solutions to our customers and for our employees, extensive training and development. We are passionate about building a team of highly qualified, customer focused individuals who contribute enthusiastically to our corporate culture and our company's success. With the competitive salary and benefits offered at ESI you can build more than a career, you will build a future.
Check us out at www.esi.net
ESI is an Equal Opportunity/AA Employer M/F/D/V, and maintains a drug-free workplace.
Electronic Systems is a tobacco- and smoke-free work environment.