Electronic Systems, Inc.

Installation Technician

US-VA-Richmond
# of Openings
1
Category
Service
Type
Regular Full-Time

Overview

ESI is looking to hire an Installation Technician to work in the Ashland, VA market. This is a full time position offering a full benifit package (to include health, dental, and 401k).

 

This position includes the responsibilities of performing hardware or software configurations, normally performed on new equipment prior to the customer receiving their new product.  This position operates out of the ESI configuration center and involves quote management received from the sales force or warehouse.  The quotes performed by the sales force are the instructions for performing the work including what specifically is to be done via tech-codes and the length of time it should take to perform the activity.

Responsibilities

TECHNICAL SKILLS

Without Supervision, must be able to:

  • Remove PC from packing material, Dispose of packing material, Connect / Setup PC, Assist in the delivery of computers, copiers and other ESI related equipment
  • Install all type of peripherals and verify functionality
  • Resolve hardware conflicts
  • Troubleshoot and resolve PC problems
  • Perform other duties as assigned by supervisor 

PERFORMANCE SKILLS

  • Ability to communicate effectively orally and written with customers, coworkers, vendors and supervisors.
  • Possess good organizational skills
  • Ability to demonstrate time management skills to handle work load
  • Possess good listening skills
  • Ability to work and function efficiently either individually or in a team oriented environment
  • Possess good math skills
  • Ability to follow safety procedures
  • Ability to assist in planning and coordinate onsite efforts for projects
  • Ability to work independently with customer and follow ESI empowerment questions
  • Ability to demonstrate proper operation and functionality of all equipment to customer
  • Ability to manage one or multiple projects simultaneously
  • Ability to follow instructions from customer, account lead, team leader, service management or co-worker
  • Ability to fill out work orders completely

RELATIONSHIPS

  • Works Directly For: Designated Lead Technician, Team Leaders, Managers
  • Works With: All customers and employees
  • Supervises: Self, Installation Assistant
  • Leadership: Provides guidance and acts as a role model for the Installation Assistant

MVP EMPLOYEE BEHAVIORS

HEADSET

  • Criticizes privately / compliments publicly.
  • Exhibits appropriate degree of humility.
  • Supports teamwork by helping others.

ADAPTABILITY

  • Actively seeks better ways.
  • Learns quickly.
  • Supports others in their attempts to deal with change.

SELF SUFFICIENCY

  • Attempts to solve problems before seeking help.
  • Proactively grows skills and knowledge.
  • Displays initiative.

JOB EFFECTIVENESS

  • Develops network of resources.
  • Avoids procrastination.
  • Attentive to details / highly organized.
  • Highly developed job related skills.

 

Management reserves the right to change this job description at any time with or without notice.

Qualifications

EDUCATION

Required: High School Diploma or GED

 

Preferred: Two / Four year college degree or degree from Vocational Institute in related field of industry.

EXPERIENCE

Required:  At least 1 year of experience with computer hardware, configuration, software and operating system knowledge

 

Preferred: Minimum of 1 year experience with computer hardware, software and operating systems.

CERTIFICATIONS

Preferred:  A+ Certification, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP

KNOWLEDGE

Working knowledge with respect to:

 

  • Computers, Multiple Operating Systems (including Dos, Win3.1, Win 95 all revs, Win 98 all revs, Win NT, Win 2ooo, Apple OS, Linux, Drive duplication / imaging, Hardware Diagnostic Utilities
  • Setup and driver installation of all types of Print devices (i.e. dot matrix, Inkjet, Laserjets, color, black & white)
  • Peripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)

Basic Knowledge

  • Network Connectivity
  • OEM Warranty Procedures
  • Appropriate OEM Resources (i.e. manuals, resource CD’s, Internet, etc.)
  • Drive Duplication / imaging

REQUIREMENTS

  • Meet the requirements of Electronic Systems Fleet Safety program
  • Possess and maintain reliable transportation
  • Possess and maintain valid drivers license
  • Provide certificate of insurance with adequate liability coverage and include statement from insurance company of their knowledge that you use your vehicle for work
  • Ability to lift 50 lbs.
  • Ability to drive for 6 hours of the day
  • Ability to stand, crouch, walk, kneel, crawl, lay, bend, and perform simple and firm grasping functions with both left and right hands for 6 hours of the day.
  • Be prompt and on time to work and scheduled appointments
  • Periodically be on call 24 hours a day for various contracts and commitments
  • Able to maintain professional demeanor under stress
  • Possess strong interpersonal skills
  • Posses strong customer service skills
  • Possess strong phone skills
  • Provide updates of service calls upon completion or incompletion of each call to the call support center
  • Report to and be prepared to begin work promptly at 8:00 a.m., work a minimum 8 hour day, with a 1 hour lunch, and continue work until 5:00 p.m. These hours may shift as customer or work load demands and should be expected to start prior to 8:00 a.m. and continue past 5:00 p.m.
  • Demonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call.
  • Notify account leader, team leader or service management as soon as you have knowledge of any unscheduled or scheduled time off.
  • Contact the service support center and get assigned to the first service call prior to 8:15 a.m. each business day.
  • Ability to complete a minimum of 8 installations / configurations in an 8 hours period including travel.

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